1. Legal Introduction & Scope
- Company Name: First Home – Delhi NCR
- Nature of Services: Real estate consulting, property advisory, investment consultancy, site visit coordination, and developer liaison services.
- Applicability: This policy applies to all website visitors, registered users, investors, buyers, sellers, and any individuals interacting with our services.
- Commitment: First Home – Delhi NCR is committed to protecting your personal data and ensuring transparency in all data processing activities. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and global data protection standards such as GDPR.
- Jurisdiction: This privacy policy shall be governed by and construed in accordance with the laws of India.
2. Definitions
- Personal Data
- Any information relating to an identified or identifiable natural person (Data Principal), including but not limited to name, contact details, identification numbers, and online identifiers.
- Data Principal
- The individual to whom the personal data relates (i.e., you, the user).
- Data Fiduciary
- The entity (First Home – Delhi NCR) that determines the purpose and means of processing personal data.
- Processing
- Any operation or set of operations performed on personal data, such as collection, storage, use, disclosure, transfer, or erasure.
- Consent
- A freely given, specific, informed, and unambiguous indication of the Data Principal’s agreement to the processing of their personal data.
- Cookies
- Small text files stored on your device by websites to recognize your browser and enhance your experience.
- Third Party
- Any individual or entity other than the Data Principal and Data Fiduciary, including service providers and partners.
3. Categories of Data Collected
A. Personal Information
- Full Name
- Email Address
- Phone Number
- WhatsApp Number
- City / Location
- Budget Range
- Property Preferences
- Investment Interest
- KYC documents (if applicable during transaction stage)
B. Automatically Collected Data
- IP Address
- Browser Type
- Device Type
- Operating System
- Referring URLs
- Clickstream Data
- Geolocation (if enabled by user)
- Cookie Data and Analytics Identifiers
C. Other Information
- Feedback, survey responses, and communications with our team
- Transaction and payment details (if you enter into a purchase agreement)
4. Lawful Basis & Purposes of Processing
We process your personal data only when:
- Consent: You have given clear consent for processing your data for specific purposes.
- Contractual Necessity: Processing is necessary to provide services you request or to enter into a contract.
- Legal Obligation: Processing is required by law or regulatory requirements.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights do not override such interests.
Purposes for which we process data include:
- Responding to your enquiries and providing advisory services
- Arranging property site visits and coordinating with developers
- Personalizing property recommendations and communications
- Fulfilling legal and regulatory requirements, including KYC
- Processing transactions and managing contracts
- Improving website functionality, analytics, and security
- Marketing, with your explicit consent
5. User Rights & Consent Management
As a Data Principal, you have the following rights under the DPDP Act and global standards:
- Right to Access: Obtain confirmation and a copy of your personal data held by us.
- Right to Correction: Request correction or updating of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal and contractual obligations.
- Right to Withdraw Consent: Withdraw your consent at any time for processing based on consent.
- Right to Data Portability: Request your data in a structured, commonly used format (where applicable).
- Right to Grievance Redressal: Lodge a complaint regarding data handling or privacy concerns.
To exercise your rights or manage your consent, please contact our Data Protection Officer using the details below.
6. Data Sharing & Third Parties
We do
not
sell or rent your personal data.
We may share your data with:
- Authorized employees and advisors of First Home – Delhi NCR
- Developers and builders, solely for property-related transactions and site visits
- Financial institutions, legal counsel, and regulatory authorities as required
- Service providers for IT, analytics, hosting, and communications (bound by confidentiality and data protection agreements)
International Transfers:
Your data may be transferred outside India only in compliance with applicable laws and with adequate protection measures in place.
Third-Party Links:
Our website may contain links to third-party sites. We do not control and are not responsible for their privacy practices. Please review their privacy policies before providing any data.
7. Data Security, Retention & Children's Privacy
Data Security:
We employ industry-standard security measures (technical, administrative, and physical) to protect your data from unauthorized access, disclosure, alteration, or destruction.
Data Retention:
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us for prompt removal.
8. Updates, Contact & Grievance Redressal
Policy Updates:
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
Contact & Data Protection Officer (DPO):
- Mr. Ravidutt (DPO), First Home – Delhi NCR
- info@home-first-ncr.com
- +91-9355521144
- Sector 10A, Gurugram, Haryana, 122001, India
Grievance Redressal:
If you have any concerns regarding your personal data or this policy, you may contact our DPO above. We will address your queries within the timelines prescribed by law.